People often ask how many lip balms I have in my personal collection, and it might surprise you, but I only have about a dozen of them, which I don’t think is all that many considering I run a lip...
I got a really interesting question on a video where I was talking about business costs that a lot of folks don't consider. The viewer was wondering why I consider customer service to be a cost - am I just...
Someone asked me a double whammy of a question: What was one of my first challenges when starting this business, and what made me stand out? And what's funny is that one of my very first challenges was that I...
People often speculate in the comments about how much they think it costs us to make a tube of lip balm, and give their verdict on whether or not the price is fair. I think it's kind of an amusing...
I get comments every once in a while from people who are in a country that we don't ship our lip balms to (which is basically any country outside Canada and the US) saying that they love my videos and...
I shared some footage recently where you could see lip balm solidifying as I was working in the background and people were surprised to see that it sets up so quick! It actually just takes about three minutes for the...
Does all money that people pay for a lip balm go straight into my pocket? I had this conversation with my kids recently and spoiler, but they were kind of bummed out by the end of it! There are a...
I often hear people say they wake up every day excited and happy because they run a business they love. And while I hope that's true for them, I wanted to share my experience in case it makes anyone feel...
Curious how long it'll take for you to have your lip balms in hand after placing your order? Well, there are two timelines that will determine that.The first is our processing time, which is how long it takes us to...
How long does it take for orders to ship? We've gotten that question from a lot of new customers lately, and I wanted to give you all the scoop on that!It actually takes between one to five business days for...
We have hundreds of 1000s of followers across all our social media platforms, which means that I get plenty of people telling me to change my lip balms this way or that way. If I took them all to heart,...
The Shoebox Project is a charitable organization that collects gifts for women in need in the form of shoeboxes that are decorated and filled with all sorts of small luxuries that she might not buy for herself, especially in tough...
No, our lip balms will not liquefy in your pocket. In order for our lip balms to glide on smoothly, the melting point is close to body temperature. But while it will allow the product to be applied easily since...
If you're one of the people who ordered recently and are asking how to leave us a review - Thank you so much! Here's the scoop on how the process works. After you place an order, our review management system...
I can hardly believe it, but it's already time to talk about holiday shipping deadlines. Each year, our shipping partners tell us the latest date that we can ship a package in order for it to arrive in time for...
No, I don't think it's absurd at all to want to reach the right people with my marketing. Thinking that my product will appeal to everyone is a BIG mistake. Plenty of people love it, but there are plenty of others...
I got this question a few times: How do we clean these giant lip balm trays that have all just been coated and wax and oil? Well as you can imagine, this used to be a really big source of...
I get this question a lot - how many lip balms can I make in a day? I don't make this number every day, but we have 15 filling trays and each one of them holds 225 tubes. On days...
It is smelling mighty minty over here, and that's because the Holiday Collection is in the shop! What's ironic though, is that although I make sure our business is always ready for Christmas well in advance, I am always so...
I recently mentioned that we have "flavor twins" - lip balms that are the exact same flavor but have different labels - and there were a lot of questions! So it all started a couple of years ago when we...
I don't think I'll be ruining any surprises if I tell you that one of the holiday flavors we launched on October 19 was Candy Cane Ice Cream. But what some of you might be surprised to find out is...
